Frequently Asked Questions

Wholesale Shipping

ALL SALES ARE FINAL!

Once the order is placed and the payment is cleared the order will ship according to the selected shipping method.

Incorrect Shipping Information – If packages are returned to Colored Organics due to an incorrect shipping address provided by a customer, the customer would be responsible for the return shipping cost as well as the redelivery cost. Colored Organics is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.

Lost or Stolen Packages – Colored Organics is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Colored Organics will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.