We cannot accept returns for items purchased through one of our retailers.
Please contact the retailer for their return policy.
Return Eligibility for Retail Purchases
We will gladly accept returns or exchanges of new, unused, and unwashed merchandise in salable condition with a receipt from our website within 30 days of purchase. Credit card purchases will be credited as sold.
Easy Flat Rate Returns
Returns are simple with Colored Organics! If, for any reason, you are dissatisfied with any of your purchased items you may initiate a return by emailing email@example.com - be sure to include your order number, the reason for the return, and list the items to be returned.
One of our customer service representatives will provide you with a flat rate return shipping label. The flat rate cost of this return label is $7.00USD. This flat rate return shipping fee will be charged to the credit card associated with your account or deducted from your total refund amount.
As soon as the returned items are received and approved by our distribution center the refund will be processed. We will only be able to credit merchandise that is physically received by our warehouse.
- Make a copy of the invoice that was sent with your package for your records.
- Circle the item(s) that you're returning and note the quantity and reason(s) for return on your invoice.
- Pack your return securely, in the original package if possible, and include your completed invoice.
- To initiate your return please email firstname.lastname@example.org or contact customer service at 866.709.2326.
- The Customer Service representative will provide you with your $7.00USD Flat Rate Shipping Label
- Affix your return shipping label to the packaging. Make sure no other tracking labels are shown.
- Take the package to your nearest drop off location
All returns will be credited to the original form of payment. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an email notification upon the completion of return processing.
International customers wishing to make returns can email Customer Service, email@example.com, for our International Return Policies and shipping costs.
Exchange by Mail
Return your purchase using our "Return by Mail" process (within 30 days of your order date). Order your new merchandise at the same time you call customer service. Availability or replacement item is not guaranteed. If the item you request is not available, we will process the item as a return. We'll bill your credit card for the new merchandise and process your credit for returned merchandise as soon as we receive it.
Changes and Cancellations
If you'd like to cancel or change your order, please call 866.709.2326 as soon as possible. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.
* If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion.
** Once the initial non-refundable payment is processed for a private label purchase, cancellation will result in the customer's forfeit of those funds and the release of Colored Organics Inc.'s obligation to deliver the product.
Incorrect Shipping Information
If packages are returned to Colored Organics Inc. due to an incorrect shipping address provided by a customer, the customer is responsible for the return shipping cost as well as the redelivery cost. Colored Organics Inc. is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by the customer.
Lost or Stolen Packages
Colored Organics Inc. is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Colored Organics Inc. will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.